FAQ
🛒 Shopping
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and manage your preferences more easily.
Can I change or cancel my order after placing it?
If your order has not yet been processed, you can contact our support team within 12 hours to modify or cancel it.
How do I know if my order was successful?
You will receive a confirmation email with your order number and details after payment is completed.
What is your return policy?
We offer a 30-day return policy on eligible products because your satisfaction is our priority. If you’re not completely satisfied with your purchase, you can request a refund or exchange, subject to the following conditions:
Items must be new, unused, and in original packaging, with all accessories included
Custom-made, special orders, and clearance items are non-returnable, unless defective
Return requests must be made within 30 days of delivery
Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed to your original payment method within a few business days.
To initiate a return, please contact us at [email protected] with your order number and reason for return.
Who pays for return shipping?
Return shipping costs are usually the responsibility of the customer unless the item is defective or the wrong product was sent.
My item arrived damaged, what should I do?
Please contact our support team at [email protected] with your order number and clear photos of the damaged item within 7 days of delivery. We will resolve the issue promptly.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $88 USD.
💳 Payment
What payment methods do you accept?
We currently only accept PayPal. It’s a secure and trusted platform that allows you to pay using your credit card or bank account through your PayPal account.
We are working on adding more payment options in the near future to make your shopping experience even more convenient.
Is my payment information secure?
Yes, we use secure encryption (SSL) and third-party payment gateways to protect your personal and payment data.
🚚 Shipping
Where do you ship to?
We ship primarily to the United States, Canada, Mexico, Australia, and Europe.
For other international destinations, we’ll confirm availability and shipping fees via email after your order is placed.
How long does shipping take?
Orders typically arrive within 7–15 business days. Exact time depends on your location and the shipping method chosen.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use it to track your package on our website or via the carrier’s website.